remote printing

[Allen]

a remote user is connecting to a win2k server machine using RDP. We can see
the local printer as a session printer and can print a test page and can
print from notepad, but cannot print from any other application.

Have previously been printing without trouble. Any ideas please?

[Vera Noest [MVP]]

Which printer model is this? Maybe it is just not TS-compatible?
Anything in the EventLog?
Did you install drivers on the TS, or is the printer redirected
automatically?
What happens when you try to print from other applications? Do you
get an error message, or is the print job stuck in the spooler, or
does it come out garbled?

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

Post by Allen
a remote user is connecting to a win2k server machine using RDP.
We can see the local printer as a session printer and can print
a test page and can print from notepad, but cannot print from
any other application.
Have previously been printing without trouble. Any ideas please?

[Allen]

Thanks for your reply. The printer driver is NRG C7417 RPCS and is
installed on the TS. It is compatible because was printing normally a week or
so ago.
The evenlog shows that the print job was printed. There are no error
messages. File appears to print but doesn't. Nothing comes out. Can only
print test page and from notepad.

Regards,
Allen

Post by Vera Noest [MVP]
Which printer model is this? Maybe it is just not TS-compatible?
Anything in the EventLog?
Did you install drivers on the TS, or is the printer redirected
automatically?
What happens when you try to print from other applications? Do you
get an error message, or is the print job stuck in the spooler, or
does it come out garbled?
--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

[Vera Noest [MVP]]

The fact that it did print at some time does *not* necessarily
mean that it is TS-compatible. Even most HP LaserJet drivers are
not.
In principle, only native Windows drivers (that come with the OS)
are guaranteed to be TS-compatible. The recommendation is to
*never* install a 3th party printer driver on a TS, since they
often cause obscure problems and can crash your spooler or your
entire server.

The normal solution is to map the driver to a native driver, but
in your case, it could be difficult to find a native driver that
supports your printer. Check if this helps:

239088 - Windows 2000 Terminal Services Server Logs Events 1111,
1105, and 1106
http://support.microsoft.com/?kbid=239088

Client Printer Autocreation Matrix
http://www.printingsupport.com/matrix.htm

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

Post by Allen
Thanks for your reply. The printer driver is NRG C7417 RPCS
and is installed on the TS. It is compatible because was
printing normally a week or so ago.
The evenlog shows that the print job was printed. There are no
error messages. File appears to print but doesn't. Nothing comes
out. Can only print test page and from notepad.
Regards,
Allen

Post by Vera Noest [MVP]
Which printer model is this? Maybe it is just not
TS-compatible? Anything in the EventLog?
Did you install drivers on the TS, or is the printer redirected
automatically?
What happens when you try to print from other applications? Do
you get an error message, or is the print job stuck in the
spooler, or does it come out garbled?
--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

[Allen]

I'm trying out your suggestion to create an .inf file and map the driver to
a native driver. You are right, I haven't been able to find a native driver
that will support the Rex Rotary C7417dn driver. I checked the manufacturer
site without success. Can you suggest a driver that I should try?
Thanks.
Allen

Post by Vera Noest [MVP]
The fact that it did print at some time does *not* necessarily
mean that it is TS-compatible. Even most HP LaserJet drivers are
not.
In principle, only native Windows drivers (that come with the OS)
are guaranteed to be TS-compatible. The recommendation is to
*never* install a 3th party printer driver on a TS, since they
often cause obscure problems and can crash your spooler or your
entire server.
The normal solution is to map the driver to a native driver, but
in your case, it could be difficult to find a native driver that
239088 - Windows 2000 Terminal Services Server Logs Events 1111,
1105, and 1106
http://support.microsoft.com/?kbid=239088
Client Printer Autocreation Matrix
http://www.printingsupport.com/matrix.htm

[Vera Noest [MVP]]

No, I'm sorry. Never even heard of that manufacturer.

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

Post by Allen
I'm trying out your suggestion to create an .inf file and map
the driver to a native driver. You are right, I haven't been
able to find a native driver that will support the Rex Rotary
C7417dn driver. I checked the manufacturer site without
success. Can you suggest a driver that I should try? Thanks.
Allen

Post by Vera Noest [MVP]
The fact that it did print at some time does *not* necessarily
mean that it is TS-compatible. Even most HP LaserJet drivers
are not.
In principle, only native Windows drivers (that come with the
OS) are guaranteed to be TS-compatible. The recommendation is
to *never* install a 3th party printer driver on a TS, since
they often cause obscure problems and can crash your spooler or
your entire server.
The normal solution is to map the driver to a native driver,
but in your case, it could be difficult to find a native driver
239088 - Windows 2000 Terminal Services Server Logs Events
1111, 1105, and 1106
http://support.microsoft.com/?kbid=239088
Client Printer Autocreation Matrix
http://www.printingsupport.com/matrix.htm

[Allen]

Rex Rotary is the British brand of Gestetner if thats any help. May also be
known as NRG. At the website they say that the drive is MS certified,
although that's likely not the same as TS certified.

Post by Vera Noest [MVP]
No, I'm sorry. Never even heard of that manufacturer.
--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

Post by Allen
I'm trying out your suggestion to create an .inf file and map
the driver to a native driver. You are right, I haven't been
able to find a native driver that will support the Rex Rotary
C7417dn driver. I checked the manufacturer site without
success. Can you suggest a driver that I should try? Thanks.
Allen

Post by Vera Noest [MVP]
The fact that it did print at some time does *not* necessarily
mean that it is TS-compatible. Even most HP LaserJet drivers
are not.
In principle, only native Windows drivers (that come with the
OS) are guaranteed to be TS-compatible. The recommendation is
to *never* install a 3th party printer driver on a TS, since
they often cause obscure problems and can crash your spooler or
your entire server.
The normal solution is to map the driver to a native driver,
but in your case, it could be difficult to find a native driver
239088 - Windows 2000 Terminal Services Server Logs Events
1111, 1105, and 1106
http://support.microsoft.com/?kbid=239088
Client Printer Autocreation Matrix
http://www.printingsupport.com/matrix.htm

[Allen]

Here is the message from the event log after a document prints.
Document 8, Crystal Reports ActiveX Designer - MULTILOC.RPT owned by Craig
was printed on NRG C7417 RPCS/FURN_RETAIL/Session 2 via port TS002. Size in
bytes: 0; pages printed: 1

Size in bytes is zero! Does this give any clues?

Post by Allen
Rex Rotary is the British brand of Gestetner if thats any help. May also be
known as NRG. At the website they say that the drive is MS certified,
although that's likely not the same as TS certified.

Post by Vera Noest [MVP]
No, I'm sorry. Never even heard of that manufacturer.
--

[[e-mail]]

Has the server been rebooted? If not, you may want to stop and start
the TCP/IP Print Server service in the Service snap-in (Start, Run,
services.msc).

[Allen]

Yes the server has been rebooted.

Post by ***@wagenfeldlevine.com.nospam
Has the server been rebooted? If not, you may want to stop and start
the TCP/IP Print Server service in the Service snap-in (Start, Run,
services.msc).

[Vera Noest [MVP]]

From notepad (working) to Crystal Reports ActiveX Designer (not
working) is quite a jump :-)
Have you tried from something like Word or Outlook or Wordpad? If
those applications also produce zero bytes output jobs, I would
conclude that this printer is simply not going to work under TS.

You run W2K on the TS, isn't it? Are you up to date with
ServicePacks and hotfixes?

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

Post by Allen
Here is the message from the event log after a document prints.
Document 8, Crystal Reports ActiveX Designer - MULTILOC.RPT
owned by Craig was printed on NRG C7417 RPCS/FURN_RETAIL/Session
2 via port TS002. Size in bytes: 0; pages printed: 1
Size in bytes is zero! Does this give any clues?

Post by Allen
Rex Rotary is the British brand of Gestetner if thats any help.
May also be known as NRG. At the website they say that the
drive is MS certified, although that's likely not the same as
TS certified.

Post by Vera Noest [MVP]
No, I'm sorry. Never even heard of that manufacturer.
--

[Allen]

I installed the driver on another Win2k machine (not in domain) and logged in
remotely and it appears that printing is working ok. Tried printing from
Wordpad, Word & Crystal Reports - all ok. Event viewer showed normal print.
I'm going to instruct my remote user to reinstall the print driver on their
machine WinXP (they are in UK, server is in NZ) and see if that helps.
Yes, TS is Win2k.

Post by Vera Noest [MVP]
From notepad (working) to Crystal Reports ActiveX Designer (not
working) is quite a jump :-)
Have you tried from something like Word or Outlook or Wordpad? If
those applications also produce zero bytes output jobs, I would
conclude that this printer is simply not going to work under TS.
You run W2K on the TS, isn't it? Are you up to date with
ServicePacks and hotfixes?

[Allen]

As an addendum to below...
Printing working fine now on remote pc. I don't think they reinstalled the
driver. Could be me installing from another remote machine somehow
kickstarted things?! Another one to put into the paranormal box.

Post by Allen
I installed the driver on another Win2k machine (not in domain) and logged in
remotely and it appears that printing is working ok. Tried printing from
Wordpad, Word & Crystal Reports - all ok. Event viewer showed normal print.
I'm going to instruct my remote user to reinstall the print driver on their
machine WinXP (they are in UK, server is in NZ) and see if that helps.
Yes, TS is Win2k.