Can't connect to terminal server

[Dr. Beard]

I have terminal services running on a Windows 2000 Server computer and have
had no problems connecting with machines with XP pro. I have one user with a
XP home machine who has been able to connect for 90 days with a temporary
license which has now expired. She has upgraded to XP pro but continues to
get the same error message and won't let her connect. I understood that the
upgrade would get her a license to log on with her RDP connection without
limits. How can I resolve this problem? I haven't been able to find help on
the MS knowledge base.

[Vera Noest [MVP]]

Delete the locally stored temporary license from the client:

187614 - Removing Terminal Server Licenses from an RDP Client
http://support.microsoft.com/?kbid=187614

--
Vera Noest
MCSE,CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
*----------- Please reply in newsgroup -------------*

Post by Dr. Beard
I have terminal services running on a Windows 2000 Server
computer and have had no problems connecting with machines with
XP pro. I have one user with a XP home machine who has been
able to connect for 90 days with a temporary license which has
now expired. She has upgraded to XP pro but continues to get
the same error message and won't let her connect. I understood
that the upgrade would get her a license to log on with her RDP
connection without limits. How can I resolve this problem? I
haven't been able to find help on the MS knowledge base.

[Dr. Beard]

I considered this but the technical bulletin refers to WIN 2K and this
problem is on the machine that is running XP pro. So do the same
instructions apply: the registry entry looks a little different on the XP
machine than the bulletin. Should I just go ahead and delete the entire
MSlicensing key? Please advise.

Post by Vera Noest [MVP]
187614 - Removing Terminal Server Licenses from an RDP Client
http://support.microsoft.com/?kbid=187614
--
Vera Noest
MCSE,CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
*----------- Please reply in newsgroup -------------*

Post by Dr. Beard
I have terminal services running on a Windows 2000 Server
computer and have had no problems connecting with machines with
XP pro. I have one user with a XP home machine who has been
able to connect for 90 days with a temporary license which has
now expired. She has upgraded to XP pro but continues to get
the same error message and won't let her connect. I understood
that the upgrade would get her a license to log on with her RDP
connection without limits. How can I resolve this problem? I
haven't been able to find help on the MS knowledge base.

[Vera Noest [MVP]]

I can't see any difference on my XP compared with the KB article,
the licensing information is stored under HKLM\Software\Microsoft
\MSLicensing, as described.

As always when editing the registry, back it up first, or at least
export the key you want to remove before actually deleting it.
Then you can always import it again if things go wrong.
I'd delete everything under MSLicensing.

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

Post by Dr. Beard
I considered this but the technical bulletin refers to WIN 2K
and this problem is on the machine that is running XP pro. So
do the same instructions apply: the registry entry looks a
little different on the XP machine than the bulletin. Should I
just go ahead and delete the entire MSlicensing key? Please
advise.

Post by Vera Noest [MVP]
187614 - Removing Terminal Server Licenses from an RDP Client
http://support.microsoft.com/?kbid=187614
--
Vera Noest
MCSE,CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
*----------- Please reply in newsgroup -------------*

Post by Dr. Beard
I have terminal services running on a Windows 2000 Server
computer and have had no problems connecting with machines
with XP pro. I have one user with a XP home machine who has
been able to connect for 90 days with a temporary license
which has now expired. She has upgraded to XP pro but
continues to get the same error message and won't let her
connect. I understood that the upgrade would get her a
license to log on with her RDP connection without limits. How
can I resolve this problem? I haven't been able to find help
on the MS knowledge base.

[Dr. Beard]

Well, please excuse if this is a duplicate post, but I didn't see my last
reply post:
I deleted the keys suggested and continued to get the same error message:
"The remote computer disconnected the session because of an error in the
licensing protocol. Please try connecting to the remote computer again or
contact your serve administrator." Interestingly, now that XP pro is on the
machine a liscense appears on the Terminal Services Licensing control panel
for the computer. As we have deleted the keys several times, each time a new
connection is attempted, a new license is created under Existing Windows 2000
licenses. The error message persists however. There seems to be something
else that needs to be done. Does the suggestion in Article ID : 323597 apply
or is there some other fix that I should try? HELP!

Post by Vera Noest [MVP]
I can't see any difference on my XP compared with the KB article,
the licensing information is stored under HKLM\Software\Microsoft
\MSLicensing, as described.
As always when editing the registry, back it up first, or at least
export the key you want to remove before actually deleting it.
Then you can always import it again if things go wrong.
I'd delete everything under MSLicensing.
--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

Post by Dr. Beard
I considered this but the technical bulletin refers to WIN 2K
and this problem is on the machine that is running XP pro. So
do the same instructions apply: the registry entry looks a
little different on the XP machine than the bulletin. Should I
just go ahead and delete the entire MSlicensing key? Please
advise.

Post by Vera Noest [MVP]
187614 - Removing Terminal Server Licenses from an RDP Client
http://support.microsoft.com/?kbid=187614
--
Vera Noest
MCSE,CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
*----------- Please reply in newsgroup -------------*

Post by Dr. Beard
I have terminal services running on a Windows 2000 Server
computer and have had no problems connecting with machines
with XP pro. I have one user with a XP home machine who has
been able to connect for 90 days with a temporary license
which has now expired. She has upgraded to XP pro but
continues to get the same error message and won't let her
connect. I understood that the upgrade would get her a
license to log on with her RDP connection without limits. How
can I resolve this problem? I haven't been able to find help
on the MS knowledge base.

[Vera Noest [MVP]]

Aaaah, but the situation has now actually changed, hasn't it?
Your first post mentioned that the temporary license had expired,
and after deleting it, the error message is about a licensing
protocol error. It needs to be fixed on the server, yes, as
described in KB 323597.

--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---

Post by Dr. Beard
Well, please excuse if this is a duplicate post, but I didn't
I deleted the keys suggested and continued to get the same error
message: "The remote computer disconnected the session because
of an error in the licensing protocol. Please try connecting to
the remote computer again or contact your serve administrator."
Interestingly, now that XP pro is on the machine a liscense
appears on the Terminal Services Licensing control panel for the
computer. As we have deleted the keys several times, each time
a new connection is attempted, a new license is created under
Existing Windows 2000 licenses. The error message persists
however. There seems to be something else that needs to be
done. Does the suggestion in Article ID : 323597 apply or is
there some other fix that I should try? HELP!

Post by Vera Noest [MVP]
I can't see any difference on my XP compared with the KB
article, the licensing information is stored under
HKLM\Software\Microsoft \MSLicensing, as described.
As always when editing the registry, back it up first, or at
least export the key you want to remove before actually
deleting it. Then you can always import it again if things go
wrong. I'd delete everything under MSLicensing.
--
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
--- please respond in newsgroup, NOT by private email ---
wrote on 17 dec 2004 in

Post by Dr. Beard
I considered this but the technical bulletin refers to WIN 2K
and this problem is on the machine that is running XP pro.
So do the same instructions apply: the registry entry looks a
little different on the XP machine than the bulletin. Should
I just go ahead and delete the entire MSlicensing key?
Please advise.

Post by Vera Noest [MVP]
187614 - Removing Terminal Server Licenses from an RDP
Client http://support.microsoft.com/?kbid=187614
--
Vera Noest
MCSE,CCEA, Microsoft MVP - Terminal Server
http://hem.fyristorg.com/vera/IT
*----------- Please reply in newsgroup -------------*
=?Utf-8?B?RHIuIEJlYXJk?= <Dr.

Post by Dr. Beard
I have terminal services running on a Windows 2000 Server
computer and have had no problems connecting with machines
with XP pro. I have one user with a XP home machine who
has been able to connect for 90 days with a temporary
license which has now expired. She has upgraded to XP pro
but continues to get the same error message and won't let
her connect. I understood that the upgrade would get her
a license to log on with her RDP connection without
limits. How can I resolve this problem? I haven't been
able to find help on the MS knowledge base.