The Terminal Server cannot issue a client Lisence

[Bob Smith]

hi Folks
We have users in house using remote desktop to run a database to a terminal
server,which are working fine, we have one user outwith the office when he
connects he gets a "license protocol error", in the event log there is a
"The terminal server cannot issue a client lisence" error.i`ve trawled the
internet looking for a solution.
I have removed the MSLisencing key in the users registry,still no joy,why is
it 15 users inhouse can connect no problem but an external user gets these
errors.
hope someone can help.

[Vera Noest [MVP]]

I assume that you have a free TS CAL available on the Licensing
Server for this client?

There might be a black hole router between your client and the TS,
which blocks packets above a certain size. This can prevent the
transfer of the permanent TS CAL to the client.

If this is the problem, you have to change the MTU size. Check the
Terminal Services FAQ, there are 2 items about this under
"Connectivity"

http://www.microsoft.com/windowsserver2003/community/centers/termin
al/terminal_faq.asp

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

Post by Bob Smith
hi Folks
We have users in house using remote desktop to run a database
to a terminal server,which are working fine, we have one user
outwith the office when he connects he gets a "license protocol
error", in the event log there is a "The terminal server cannot
issue a client lisence" error.i`ve trawled the internet looking
for a solution. I have removed the MSLisencing key in the users
registry,still no joy,why is it 15 users inhouse can connect no
problem but an external user gets these errors.
hope someone can help.

[Billy Mead]

Sorry i`m a bit new at this how can i check there is a free CAL i`ve
searched for a terminal licence manager and cant find it?

Post by Vera Noest [MVP]
I assume that you have a free TS CAL available on the Licensing
Server for this client?
There might be a black hole router between your client and the TS,
which blocks packets above a certain size. This can prevent the
transfer of the permanent TS CAL to the client.
If this is the problem, you have to change the MTU size. Check the
Terminal Services FAQ, there are 2 items about this under
"Connectivity"
http://www.microsoft.com/windowsserver2003/community/centers/termin
al/terminal_faq.asp
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

Post by Bob Smith
hi Folks
We have users in house using remote desktop to run a database
to a terminal server,which are working fine, we have one user
outwith the office when he connects he gets a "license protocol
error", in the event log there is a "The terminal server cannot
issue a client lisence" error.i`ve trawled the internet looking
for a solution. I have removed the MSLisencing key in the users
registry,still no joy,why is it 15 users inhouse can connect no
problem but an external user gets these errors.
hope someone can help.

[Vera Noest [MVP]]

On your TS Licensing Server:
Start - Programs - Administrative tools - Terminal Server Licensing

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

Post by Billy Mead
Sorry i`m a bit new at this how can i check there is a free CAL
i`ve searched for a terminal licence manager and cant find it?

Post by Vera Noest [MVP]
I assume that you have a free TS CAL available on the Licensing
Server for this client?
There might be a black hole router between your client and the
TS, which blocks packets above a certain size. This can prevent
the transfer of the permanent TS CAL to the client.
If this is the problem, you have to change the MTU size. Check
the Terminal Services FAQ, there are 2 items about this under
"Connectivity"
http://www.microsoft.com/windowsserver2003/community/centers/ter
min al/terminal_faq.asp
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

Post by Bob Smith
hi Folks
We have users in house using remote desktop to run a database
to a terminal server,which are working fine, we have one user
outwith the office when he connects he gets a "license
protocol error", in the event log there is a "The terminal
server cannot issue a client lisence" error.i`ve trawled the
internet looking for a solution. I have removed the
MSLisencing key in the users registry,still no joy,why is it
15 users inhouse can connect no problem but an external user
gets these errors. hope someone can help.

[Billy Mead]

Hmmm comes up cannot to licensing server?

Post by Vera Noest [MVP]
Start - Programs - Administrative tools - Terminal Server Licensing
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

Post by Billy Mead
Sorry i`m a bit new at this how can i check there is a free CAL
i`ve searched for a terminal licence manager and cant find it?

Post by Vera Noest [MVP]
I assume that you have a free TS CAL available on the Licensing
Server for this client?
There might be a black hole router between your client and the
TS, which blocks packets above a certain size. This can prevent
the transfer of the permanent TS CAL to the client.
If this is the problem, you have to change the MTU size. Check
the Terminal Services FAQ, there are 2 items about this under
"Connectivity"
http://www.microsoft.com/windowsserver2003/community/centers/ter
min al/terminal_faq.asp
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

Post by Bob Smith
hi Folks
We have users in house using remote desktop to run a database
to a terminal server,which are working fine, we have one user
outwith the office when he connects he gets a "license
protocol error", in the event log there is a "The terminal
server cannot issue a client lisence" error.i`ve trawled the
internet looking for a solution. I have removed the
MSLisencing key in the users registry,still no joy,why is it
15 users inhouse can connect no problem but an external user
gets these errors. hope someone can help.

[ThorstenK]

Do you have a Terminal Server licensing Server installed? Where (with 2000 i
think its needed on an DC)? Is it activated and do you have TSCALs
installed? Are there Free TSCALs?
What OS do your inhouse clients have and what the remote Client? Windows
2000 and XP can connect without a TSCAL.

Post by Bob Smith
hi Folks
We have users in house using remote desktop to run a database to a
terminal server,which are working fine, we have one user outwith the
office when he connects he gets a "license protocol error", in the event
log there is a "The terminal server cannot issue a client lisence"
error.i`ve trawled the internet looking for a solution.
I have removed the MSLisencing key in the users registry,still no joy,why
is it 15 users inhouse can connect no problem but an external user gets
these errors.
hope someone can help.