Terminal Services crash? or something else?

[Pud]

A company I support (5 hrs a week) have a 2000 Domain with about a dozen
local users, 6 users in a remote office and 4 remote home users. The remote
office uses their own 2000 server in a different domain and they pick up
their mail via Exchange on both servers - the main server collects SMTP via
ISP. Remote (non-office) collect their mail via Outlook Web Access (via
Terminal Services). All remote users use Navision via TS. Access for all
remote users is via browser (http:// ip address / terminals).

Late last week all remote users lost access to Terminal Services. The
browser returned: 'The page cannot be displayed' (IE) or 'Error: Host Not
Accessible' (Firefox). On Tuesday I uninstalled/reinstalled Terminal
Services and the problem was resolved. Today (Thursday) the problem has
returned - all remote users are unable to login via Terminal Services.

SMTP email is still going to the remote office, and FTP access is still
available so we know the router/firewall are ok. No changes have been made
to Firewall config.

Where/how can I identify where the problem is? How can I resolve it
permanently without having to re-install TS on a regular basis/

[Pud]

Something I forgot to mention .... the reason I uninstalled/reinstalled TS on
Tuesday was because I could not 'Start/Stop/Restart' as all options were
greyed out. I did try setting the startup to manual but as soon as I started
teh service after rebooting the options were greyed out and users still had
no access.

After reinstalling the options were still greyed out.

Any help appreciated.

Post by Pud
A company I support (5 hrs a week) have a 2000 Domain with about a dozen
local users, 6 users in a remote office and 4 remote home users. The remote
office uses their own 2000 server in a different domain and they pick up
their mail via Exchange on both servers - the main server collects SMTP via
ISP. Remote (non-office) collect their mail via Outlook Web Access (via
Terminal Services). All remote users use Navision via TS. Access for all
remote users is via browser (http:// ip address / terminals).
Late last week all remote users lost access to Terminal Services. The
browser returned: 'The page cannot be displayed' (IE) or 'Error: Host Not
Accessible' (Firefox). On Tuesday I uninstalled/reinstalled Terminal
Services and the problem was resolved. Today (Thursday) the problem has
returned - all remote users are unable to login via Terminal Services.
SMTP email is still going to the remote office, and FTP access is still
available so we know the router/firewall are ok. No changes have been made
to Firewall config.
Where/how can I identify where the problem is? How can I resolve it
permanently without having to re-install TS on a regular basis/

[Pud]

Resolved! It wasn't Terminal Services which was the problem. The Web Server
service had stopped for some reason. Restarting the Web Server service gave
users access again.

Post by Pud
Something I forgot to mention .... the reason I uninstalled/reinstalled TS on
Tuesday was because I could not 'Start/Stop/Restart' as all options were
greyed out. I did try setting the startup to manual but as soon as I started
teh service after rebooting the options were greyed out and users still had
no access.
After reinstalling the options were still greyed out.
Any help appreciated.

Post by Pud
A company I support (5 hrs a week) have a 2000 Domain with about a dozen
local users, 6 users in a remote office and 4 remote home users. The remote
office uses their own 2000 server in a different domain and they pick up
their mail via Exchange on both servers - the main server collects SMTP via
ISP. Remote (non-office) collect their mail via Outlook Web Access (via
Terminal Services). All remote users use Navision via TS. Access for all
remote users is via browser (http:// ip address / terminals).
Late last week all remote users lost access to Terminal Services. The
browser returned: 'The page cannot be displayed' (IE) or 'Error: Host Not
Accessible' (Firefox). On Tuesday I uninstalled/reinstalled Terminal
Services and the problem was resolved. Today (Thursday) the problem has
returned - all remote users are unable to login via Terminal Services.
SMTP email is still going to the remote office, and FTP access is still
available so we know the router/firewall are ok. No changes have been made
to Firewall config.
Where/how can I identify where the problem is? How can I resolve it
permanently without having to re-install TS on a regular basis/

[Vera Noest [MVP]]

Glad you solved your problem!

In case that you still worry about the greyed out options on the TS
service: this is by design. Documented here:

278657 - Terminal Services Cannot Be Manipulated
http://support.microsoft.com/?kbid=278657

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
SQL troubleshooting: http://sql.veranoest.net
___ please respond in newsgroup, NOT by private email ___

Post by Pud
Resolved! It wasn't Terminal Services which was the problem.
The Web Server service had stopped for some reason. Restarting
the Web Server service gave users access again.

Post by Pud
Something I forgot to mention .... the reason I
uninstalled/reinstalled TS on Tuesday was because I could not
'Start/Stop/Restart' as all options were greyed out. I did try
setting the startup to manual but as soon as I started teh
service after rebooting the options were greyed out and users
still had no access.
After reinstalling the options were still greyed out.
Any help appreciated.

Post by Pud
A company I support (5 hrs a week) have a 2000 Domain with
about a dozen local users, 6 users in a remote office and 4
remote home users. The remote office uses their own 2000
server in a different domain and they pick up their mail via
Exchange on both servers - the main server collects SMTP via
ISP. Remote (non-office) collect their mail via Outlook Web
Access (via Terminal Services). All remote users use
Navision via TS. Access for all remote users is via browser
(http:// ip address / terminals).
Late last week all remote users lost access to Terminal
Services. The browser returned: 'The page cannot be
displayed' (IE) or 'Error: Host Not Accessible' (Firefox).
On Tuesday I uninstalled/reinstalled Terminal Services and
the problem was resolved. Today (Thursday) the problem has
returned - all remote users are unable to login via Terminal Services.
SMTP email is still going to the remote office, and FTP
access is still available so we know the router/firewall are
ok. No changes have been made to Firewall config.
Where/how can I identify where the problem is? How can I
resolve it permanently without having to re-install TS on a
regular basis/